Frequently Asked Questions
Everything you need to know about your safety footwear and apparel.
How do I know if my shoes meet safety standards?
All our products are clearly labeled with safety ratings such as CSA Grade 1 (Green Triangle) or ASTM standards. You can find specific certification details on each product page under the specifications tab.
What is your return policy for worn footwear?
We offer a 30-day return policy for items in original, unworn condition with tags attached. Once shoes have been worn on a job site, they cannot be returned unless there is a confirmed manufacturing defect.
How long does shipping usually take?
Standard shipping typically takes 3 to 7 business days depending on your location. We provide tracking information via email as soon as your order leaves our warehouse.
Do you offer bulk discounts for corporate accounts?
Yes, we have a comprehensive corporate program for businesses looking to outfit their entire team. Please contact our sales department for a customized quote and volume pricing.
How should I maintain my leather safety boots?
To extend the life of your boots, we recommend cleaning off dirt with a damp cloth and applying a leather conditioner or waterproof spray every few months to prevent cracking and water damage.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. For corporate clients, we also offer invoicing options upon credit approval.